Frequently Asked Questions
Everything you need to know about your Needle & Thread experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination, generally ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to generate a prepaid shipping label.
How do I care for my delicate garments?
To preserve the intricate embroidery and fabric quality, we recommend professional dry cleaning or hand washing in cold water with a gentle detergent.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.